Redefining Customer Engagement Through Agentic AI

Join Avanade, Microsoft, and Execs In The Know for an exclusive half‑day session exploring how agentic AI is transforming customer experiences and redefining operating models. Gain forward‑looking perspectives from Microsoft engineering experts, practical guidance from Avanade’s contact center leaders, and candid peer insights facilitated by Execs In The Know.

What you will learn and leave with:

Strategic Insights from Microsoft: Understand Microsoft’s agentic AI strategy and how it is reshaping customer engagement across industries.
Customer Zero: Learn how Microsoft applied agentic AI in its own support organization, including real KPIs, change management lessons, and friction points mitigation.
Transformation Journey: How Avanade helps organizations shift the contact center from a cost center to a growth engine. Clear guidance on where to start and how to scale agentic AI with low risk and measurable business outcomes.
Consumer Trust and Expectations: Explore what customers want from AI, how trust is built, and how to prioritize investments that align with consumer behavior.
Build your own Voice Agent: Participate in a guided session to create a demo-ready voice bot, complete with a dedicated 1-800 number for real-world use cases.

To conclude the day, join us for a 60‑minute networking session designed for leaders to connect directly with Microsoft product engineers, industry experts from Avanade, and event facilitators from Execs in the Know.

You'll walk away with a strategic roadmap, proven enterprise adoption patterns, trust-building insights, and a working AI prototype. Ready to turn vision into action?

Seats are limited, register today!

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Headline:

Event Information:

Date:
Thursday January 29, 2026

Time:
11:30AM – 5:00PM CT
5:00PM – 6:00PM CT (networking event)

Location:
MSFT Innovation Hub - 7000 State Highway 161, Building LC1, Irving, TX 75039

Lunch will be provided, followed by an exclusive networking event.

Speakers:
Ted Kempf - AI Business Process Lead, Microsoft

Alec Pritzos - Global Director, AI Business Process, Microsoft

Daniel Pacheco - Senior Solution Engineer, AI Business Process, Microsoft

Abi Sridhar - Global Customer Engagement, GTM Lead, Avanade

Widmeyer Lisboa - Americas CE GTM Lead, Avanade

Chad McDaniel - President & Co-Founder, Execs In The Know

TBD - Microsoft Engineering & Customer Zero Speakers

For questions:
Please contact Jessica Marszalek