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The Financial Services industry is under growing pressure as customers expect seamless, personalised, and always-on service. So how can AI reinvent customer engagement?

Join us on 1st October at 10AM GMT to explore how an AI-first engagement platform powered by Copilot technology empowers Financial Services leaders to deliver next-generation service.

With Microsoft Dynamics Contact Centre and Agentic AI, firms can reduce cost-to-serve through digital and self-service channels, accelerate resolutions with AI-driven insights, and strengthen loyalty through consistent, tailored experiences. By combining advanced AI with proven service tools, organisations can not only meet rising customer expectations but also unlock meaningful business value.

In this webinar we will cover:

Share insight into the experiences that consumers want from their financial services providers to help maximise the return on your investments.
Showcase AI in action to deliver intelligent self-service, accelerate agent-assisted service, and enable smoother and smarter operations.
Recommend steps you can take to gain buy in and drive meaningful change within your organisation, based on peer examples.

Join us and the guest speakers from Avanade, Microsoft and Accenture, to see how your peers are navigating disruption, building stronger advocacy, and achieving success with AI.

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Event Details

Date:
Wednesday, 1st October 2025

Time:
10.00 AM - 10.50 AM GMT

Presenters

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Emma Waas
AI for Business Process at Microsoft

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Deane Roe
Sr. Enterprise Architect - Business Applications at Avanade

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Mark McLeish
Microsoft Dynamics 365 Contact Centre Lead at Accenture

For more information contact:
Abbey Robson