Join New York Times Bestselling Author, Chip Heath with Avanade and Sitecore for an exclusive workshop, Wednesday, December 06, 2017!

What if you could create a customer experience that is remembered with fondness 10 years from now? What if you could in a single moment, change the course of someone’s life? What if you could architect the defining moments with your clients instead of leaving it to chance?

In this hands-on, small-group workshop, you and your team, (3-5 from your own organization) will identify one or a few moments of importance to your customer experience and apply the Power of Moments framework as developed in Chip and Dan Heath’s brand new book, The Power of Moments.

You will learn how to:

• Identify defining moments
• Apply elements of elevation, insight, pride and connection
• Delve into the “soul killers” that sucks out the energy in these ideas

This exclusive workshop leverages the Power of Moments framework, brought to life by your experiences and the real-life examples by Chip Heath.

Register for your complimentary workshop